Question 1

How do I improve client intake efficiency at my law firm?

Accepted Answer

Automate the chase work. Intakit runs intake, document collection, questionnaires, jurisdictional checklists, and follow-through automatically, and DONNA keeps escalating what's missing until the matter is ready. The aim is to recover the paralegal hours that used to go into manual reminders, spreadsheet tracking, and email back-and-forth by replacing that repetitive coordination with governed automation.

Question 2

What should I consider when choosing legal practice management software?

Accepted Answer

Look beyond features. The real questions are: does it handle the work after intake (document collection, deadlines, chase work, case readiness), does it integrate with what you already use (Clio, Google Workspace, Adobe Sign, QuickBooks), is it governed (audit logs, attorney approval gates, data you can export), and does it actually reduce coordination work or just replace one dashboard with another. Intakit was built specifically to cover the readiness layer that standard practice management systems leave to humans.

Question 3

What is the best software for managing law firm workflows in 2026?

Accepted Answer

The landscape splits into three categories: systems of record (Clio, MyCase, PracticePanther, Smokeball, Filevine), intake-focused CRMs (Lawmatics, Clio Grow, Intaker), and intelligence layers that run work across those systems (Intakit). Most firms end up with two: a system of record plus Intakit for readiness, intake, and day-to-day intelligence. Intakit integrates with Clio Manage out of the box.

Question 4

How is Intakit different from Clio, MyCase, or PracticePanther?

Accepted Answer

Clio, MyCase, and PracticePanther are systems of record — they store matters, time, and billing. Intakit is the intelligence layer that sits on top of that record system. DONNA reads live firm activity, prepares work before attorneys ask (daily briefings, reply packets, hearing prep), and keeps matter context coherent across email, SMS, calls, portal, and documents. Intakit integrates with Clio Manage so you don't replace the record system — you add intelligence to it.

Question 5

Can AI reduce legal coordination work at a small law firm?

Accepted Answer

Yes. Intakit and DONNA handle coordination, preparedness, and follow-through work: chasing missing documents, triaging email, building daily briefings, preparing matter context for calls, and flagging deadline drift. Judgment-heavy work stays with attorneys and staff; repetitive coordination work goes to DONNA, governed by attorney approval gates.

Question 6

What happens after a client completes the initial intake?

Accepted Answer

Every client automatically receives a secure portal after intake. They can complete questionnaires, upload documents, track progress, and message your team directly without falling back to long email chains or status calls.

Question 7

How does Intakit handle complex jurisdictional requirements?

Accepted Answer

Intakit's context-aware intake engine adapts checklists to state-specific rules and matter types before the file reaches your team. Automated tracking currently covers federal courts and 10 state jurisdictions with attorney verification at each step.

Question 8

How does Intakit support state bar data ethics requirements?

Accepted Answer

Intakit provides firm-specific encryption boundaries, tamper-evident audit evidence, and attorney-governed approval gates so firms can document data ownership, professional responsibility, and sensitive actions under their own compliance program.

Question 9

Can we export our data if we stop using Intakit?

Accepted Answer

Yes. Intakit supports full exports, and documents stay organized in synced systems such as Google Drive so your firm retains direct access to its records.

Question 10

What is DONNA and how does it work?

Accepted Answer

DONNA is Intakit's governed intelligence layer. It turns live firm activity into prepared work - reply packets, call briefs, hearing prep, and follow-up plans - before attorneys ask, while keeping one coherent matter understanding across every communication channel.

Question 11

How quickly can a law firm go live with Intakit?

Accepted Answer

Firms can go live quickly because Intakit handles the initial configuration, workflow mapping, and client-facing setup so your team can start processing matters without a long implementation cycle.

Question 12

What does Intakit cost?

Accepted Answer

Intakit offers four paid plans. DONNA Inbox is $149 per month or $1,490 per year. DONNA Starter is $499 per month or $4,990 per year. DONNA Professional is $999 per month or $9,990 per year. DONNA Enterprise is $2,999 per month or $29,990 per year. Intakit Sites Connected Foundation is included with each full-platform plan, and Enterprise includes one Sites Native website; the Authority & AI Visibility Report, remediation, connectors, and migration are separately priced services. Annual billing gives two months free, qualifying early-access firms currently receive an additional 20% lifetime discount, and every paid plan includes a 30-day money-back guarantee.

Question 13

Do we have to replace our current website to use Intakit Sites?

Accepted Answer

No. Connected Foundation keeps your current CMS or agency-managed website in place and connects protected Intakit journeys, attribution receipt, and endpoint monitoring. The Authority & AI Visibility Report, remediation, publishing connectors, and Native migration are separately scoped because each external stack has to be verified. Intakit Sites Native is the optional managed public website for firms that want to retire WordPress or another external stack. Sites is in controlled release, and every customer-domain activation remains gated by that customer’s launch evidence.

Question 14

Does Intakit integrate with Clio?

Accepted Answer

Yes. Intakit integrates with Clio Manage as well as Google Workspace, Adobe Sign, QuickBooks, and other tools your firm already depends on.

Question 15

What is the difference between Intakit and Clio?

Accepted Answer

Clio is a broad system of record for legal practice management. Intakit is the intelligence and readiness layer that keeps matters prepared, context coherent, and next moves visible before the attorney has to reconstruct what is happening.